Effective Date: 24/05/2025

At Maya WeightLoss (“we,” “us,” or “our”), your privacy matters. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website [www.mayaweightloss.co.ke] (the “Site”) and use our services.

By using our Site or services, you agree to the practices described below. If you do not agree with this policy, please do not use the Site.

1. Information We Collect

Personal Information:
We may collect personal details such as your name, email address, phone number, shipping address, billing address, and any other information you provide during purchases or account registration.

Payment Information:
Your payment data (e.g., credit/debit card information, billing details) is securely processed by our trusted third-party payment processors. Maya WeightLoss does not store your payment credentials.

Usage Data:
We collect certain technical information automatically, such as your IP address, browser type, device type, pages visited, and interactions on our Site. This is collected using cookies and similar tracking tools. You can manage cookie preferences in your browser settings.

2. How We Use Your Information

Your information may be used for the following purposes:

• To process and deliver your orders

• To send order updates and respond to inquiries

• To provide customer support

• To send transactional or promotional emails

• To analyze Site usage and improve user experience

• To meet legal and regulatory obligations

• To detect and prevent fraud or unauthorized activity

3. Information Sharing

We may share your information with:

• Third-party service providers for payment processing, shipping, marketing, and website operations

• Affiliates or partners for marketing and promotional efforts (where permitted)

• Legal or government authorities when required by law or legal processes

We do not sell or rent your personal information to third parties.

4. Your Rights and Choices

You have control over your data:

• You can access, update, or delete your personal details by logging into your account or contacting us directly.

• You can unsubscribe from marketing emails at any time by clicking the unsubscribe link.

• You may disable cookies via your browser settings, though some Site features may not function properly.

5. Data Security

We take appropriate technical and organizational steps to secure your personal information. However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Changes to This Policy

We may revise this Privacy Policy to reflect updates in our business or legal requirements. Changes will be posted on this page with a new effective date.

If you have questions or concerns about this policy, please contact us through the information provided on our Site.

Thank you for trusting Maya WeightLoss. Your privacy and confidence mean everything to us.