Effective Date: 24/05/2025

Thank you for shopping with Maya Weightloss. We are committed to ensuring your satisfaction with every purchase. Please read our Refund & Return Policy carefully. If you have any questions, feel free to contact us at info@mayaweightloss.co.ke.

1. Refund Policy

1.1 Eligibility for Refunds:
You may request a refund within 3 days of receiving your order. To qualify, the product must be unused, unopened, in its original packaging, and in the same condition as when delivered.

1.2 How to Request a Refund:
Send your refund request to info@mayaweightloss.co.ke within the 3-day window. Our team will review your request and, if approved, initiate the refund process.

1.3 Processing Time:
Refunds are typically processed within 7 business days after we receive and inspect the returned item. The time it takes for the funds to reflect in your account depends on your payment method and financial institution.

1.4 Non-Refundable Items:
Please note that the following items are non-refundable:

• Perishable or consumable goods

• Gift cards

• Digital/downloadable products

2. Return Policy

2.1 Eligibility for Returns:
You may return eligible items within 3 days of delivery. Returned items must be unused, unopened, and in their original packaging and condition.

2.2 How to Initiate a Return:
Contact us at info@mayaweightloss.co.ke to request a return. We’ll provide instructions and the return address.

2.3 Return Shipping:
Buyers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or damaged product). We recommend using a trackable shipping service.

2.4 Refund or Replacement:
Once the return is received and approved, we will either refund the purchase amount or send a replacement, depending on product availability and the nature of the return.

3. Damaged or Defective Items

If your order arrives damaged or contains a defective product, please contact us immediately at info@mayaweightloss.co.ke. We will evaluate the situation and may offer a full refund or replacement at no extra cost to you.

4. Contact Us

If you have questions or need assistance, feel free to reach out:

Email: info@mayaweightloss.co.ke
Website: www.mayaweightloss.co.ke

Thank you for choosing Maya Weightloss. Your satisfaction is our priority, and we appreciate your continued trust in our products and services.